Mateus Studios Cancelation and Rescheduling Policy
Session fees are non-refundable within 4 weeks of your photoshoot date, in the event that you must cancel your portrait experience your session fee will be forfeited. They hold 2 dates on our calendar and we secure a team for all our clients (makeup artist, assistants, cleaners, etc.) that we are still required to pay if our clients decide to cancel
If you decide to cancel your session with more than 4 weeks notice and your wardrobe consultation hasn’t taken place, you will be refunded any prepayments you have made towards your portraits. The creative fee (the session fee) will not be refunded as it has secured 2 dates on our calendar, which we may not be able to fill.
Mini session fees are always non-refundable and non transferrable.
*Emergency situations will be reviewed on a case by case base.
If you need to reschedule your wardrobe consultation or photoshoot date a $200
fee will be required to book a new date.
If you need to reschedule a second time, the full session fee will be required to book a new date. Any image credit included in your previous session fee will be carried over.
Emergency reschedules will be reviewed on a case by case basis.