Mateus Studios Cancellation & Rescheduling Policy
Cancellations
Deposits are non-refundable within 4 weeks of your photoshoot date, in the event that
you must cancel your portrait experience your deposit fee will be forfeited. They hold 2 dates on our calendar and we secure a team for all our clients (makeup artist, assistants, cleaners, etc.) that we are still required to pay if our clients decide to cancel.
If you decide to cancel your photoshoot with more than 4 weeks notice and your wardrobe consultation hasn’t taken place, you will be refunded any prepayments you have made towards your portraits minus a $500 admin fee.
Mini session fees are always non-refundable and non transferrable.
*Emergency situations will be reviewed on a case by case base.
Cancellations
If you need to reschedule your wardrobe consultation or photoshoot date a $200
fee will be required to book a new date.
If you need to reschedule a second time, the full session fee will be required to book a new date. Any credit included from your previous payments will be carried over.
*Emergency situations will be reviewed on a case by case base.