Mateus Studios Policies

Rescheduling Policy
We allow a one time rescheduling of your custom portrait session. You must let us know at least 3 weeks before your session if you do need to reschedule, so we can make your date available to others. If the minimum of three weeks notice to reschedule your session has not been provided, a reschedule fee of $200 will be required to reschedule your photo session. 

Cancellation Policy
The session fee is non-refundable in the event that you must cancel your portrait session.

Late Policy
Please be on time. If you are late to your portrait session by more than 15 minutes, we may need to reschedule your session and your session fee will be forfeited.

Style & VIsion Consultation
Your Style & Concept consultation is an important part of this process and mandatory for every portrait session. Please ensure you are on time for this appointment so that we can go through everything together, from wardrobe choices to reviewing our products and pricing guide together. Should you need to reschedule your Style & Concept consultation we ask for 5 days notice.

Reveal & Ordering Appointment and Payment of Products
Your Reveal and Ordering Appointment must take place within 4 weeks of your photoshoot or your photos will be archived and a $150 archival fee will be added to your final invoice. You will make your choices for your images and products at this appointment, and all payments will be made at your appointment for your chosen collection and wall art. 

Should you require a payment plan the 25% down payment will be required on this day. We require full payment of any products and portrait collections to be made before any images (print or digital) are released and any products ordered. Any images not chosen will be archived after your appointment.

Storage of Photos
Your digital photos will be sent to you through an online digital gallery, and will be hosted there for 30 days and will be taken off our Cloud system after that. Please ensure you download and backup your photos. If you forget to download them and need us to reload them for you there will be an admin fee of $150 to do so.